Common Product Questions

Please review the common questions below. If you still have questions, please email us at CustomerService@FlintRiver.com or call us toll-free at 1 (866) 236-5102.

If you have questions about our Web site, please visit our Web site help page.

Is Flint River Ranch cat or dog food being recalled?
What should I do if I run out of food?
Who makes Flint River Ranch cat and dog food?
Is this the manufacturer's Web site?
Is Flint River Ranch food tested on laboratory animals?
Is Flint River Ranch food tested for toxins?
Which food is recommended for a dog with allergies and why?
Do you have samples?
Do you offer a canned food?
Is there a distributor in my area?
What are Omega-3 and Omega-6 Fatty Acids?
Is Flint River Ranch food available in retail stores?
What is the shelf life of Flint River Ranch pet food?
How should I store Flint River Ranch pet food?
Why does my dog have loose stool or diarrhea?
Do you offer a food specifically for puppies?
Do you offer a food specifically for large dog breeds?
Why is fiber necessary?


Is Flint River Ranch cat or dog food being recalled? Return to Top
No. Flint River Ranch foods are NOT being recalled. And never have been.

If you're not feeding Flint River Ranch food, please go to the FDA site at the link below. Your pet's health may depend on it. Use the following link to find out if your pet food has been recalled:
FDA Pet Food Recall Products List
Here are some pertinent points about Flint River Ranch food:
  • All ingredients in Flint River Ranch food are human-grade.
  • All ingredients are subjected to USDA testing.
  • All ingredients in Flint River Ranch food are from the United States except the lamb, which is from New Zealand, the Bonita Flakes, which are from Japan, and the duck, which is from France.
  • Flint River Ranch foods are made using Flint River Ranch's fixed formulas under Flint River Ranch's direction in Southern California.
  • Wheat gluten is not added as a separate ingredient to any Flint River Ranch food.
  • No ingredients in Flint River Ranch food come from China.
You may also be interested in the following statement from the president of Flint River Ranch:

"Flint River Ranch does not buy from the supplier of the suspect ingredient(s)... Every ingredient is tested before we use it... Additionally, all of our formulas are tested every 15 minutes for standards as cooked, and samples kept for 6 months. All ingredients used are bought from known producers with many years of a strong relationship between us. Chicken and grains from nationally known human-food producers equals human-grade rating and USDA protocol testing of those ingredients we buy. ...

It is our bond and pledge to our customers that Flint River Ranch will produce the finest quality of canine and feline products we can, for you to provide to your beloved pets. Our professional associations are only with companies who produce or provide products at the same level as we do."

If you are out of pet food, you can cook healthy food at home. Please click here for more information.

If you have any questions, please Contact Us!

Our sympathies go out to those pets affected by this terrible situation, and to their families.

 


What should I do if I run out of food? Return to Top
If you run out of food for your cat or dog, we suggest that you bake chicken and rice. This is a nutritious meal and will be quite adequate for a few days until your order arrives. Just cook chicken with rice as you would for yourself, but do not add anything such as spices, sauces, or oils. After the chicken is cooked, you must completely remove all bones from the chicken; this is extremely important as bones can splinter and seriously harm your pet's digestive system. Cut the chicken into small pieces, and mix with the rice. Feed this cup for cup as you would the regular food. Portions can be frozen for later use.

Optionally, you can chop and add cooked or uncooked vegetables such as carrots, celery, yellow squash, zucchini, green beans, or bok choy.

Cats sometimes prefer turkey instead of chicken. And they may prefer this meal blended until coarse.

If you have any questions, or are concerned about allergies, please Contact Us!

 


Who makes Flint River Ranch cat and dog food? Return to Top
Flint River Ranch is a private company owned by Jim Flint. The production of Flint River Ranch pet food began on October 12, 1993. The goal of Mr. Flint was to make the best possible feline and canine foods, while addressing important concerns such as weight control, allergies, and other common health issues. Also, the food must be readily available to the four-legged customers that really need it. Click here to read more about the history of Flint River Ranch.

 


Is this the manufacturer's Web site? Return to Top
We are distributors of Flint River Ranch (FRR) pet foods. Like most retail stores, we don't manufacture the products that we sell. We concentrate our efforts on providing the best product possible with the most convenient and helpful service possible.

Flint River Ranch pet food ships from the same warehouses no matter where you place your order. And our prices are the lowest. Guaranteed. The prices that we show for our products are the prices you pay, and no charges are added at checkout. And we offer a 100% refund on returns—no unexpected charges.

 


Is Flint River Ranch food tested on laboratory animals? Return to Top
Flint River Ranch does not test its products on laboratory animals. No animals are destroyed or are involved in any type of medical surgery or physical invasion during the palatability testing and evaluation procedures. All testing is done voluntarily on pets of all ages, including staff pets and those of selected pet owners and breeders, in exchange for free food. Various aspects of the animals' overall health are monitored, including weight, activity level, stool and urine, allergy sensitivities, and hair and skin conditions. The results are reviewed by certified nutritionists and veterinarians.

 


Is Flint River Ranch food tested for toxins? Return to Top
Ingredients are obtained from human-quality suppliers and must be certified by the USDA, FDA, and other regulatory agencies. Extensive testing is done on all ingredients when they are received, including (but not limited to) meat temperature, salmonella and other toxins, and foreign objects. Samples are taken every 15 minutes during oven-baking, which are then sent to the quality control laboratory for testing including (but not limited to) protein, moisture, fiber and fat analysis. The finished product is tested for optimal vitamin and mineral mix. We've never had a recall.

 


Which food is recommended for a dog with allergies and why? Return to Top
Most importantly, Flint River Ranch foods are made with quality protein and carbohydrate sources and do not contain chemical preservatives; these facts alone make it less likely that your pet will experience allergy symptoms when eating our food. Also, our food doesn't contain corn or chemical preservatives, which are common causes of allergies.

However, you may find that you need to change your pet's protein and carbohydrate sources to alleviate allergic reactions. Many food allergies are caused when the immune system thinks that protein molecules are pathogens (an infectious agent). The best way to identify which protein is causing the reaction is through a careful process of elimination. We recommend that you feed one type of food only for two to three weeks, avoiding all other foods, snacks, and treats. After three weeks (or sooner if the symptoms get worse), try another food (a different protein) for another two or three weeks.

Here is a list of our recommended foods, showing the main protein source of each formula:

Probiotics can also be extremely helpful in boosting the immune system to alleviate allergy symptoms.

You might be interested in seeing what other customers are saying—many of them have found that Flint River Ranch food helped with allergies: Flint River Ranch Testimonials

 


Do you have samples? Return to Top
We're so anxious for your pet to try this exceptional food that we offer our sample packs at 50% off. And our prices include shipping. The sample packs contain a generous amount of food—enough to see how your pet loves it. (If your pet has allergies, we recommend that you try a small bag of food since you will need to try it for 2 or 3 weeks.) Here are direct links to our sample packs:

 


Is there a distributor in my area? Return to Top
Your Flint River Ranch pet food will always be shipped from the warehouse nearest you, so it's not necessary to find a distributor in your area; the product will ship from the same location regardless of where you order it.

 


What are Omega-3 and Omega-6 fatty acids? Return to Top
Omega-3 and Omega-6 polyunsaturated fatty acids (antioxidants) are classified as essential fatty acids. Omega-6 and Omega-3 fatty acids are found in certain fish tissues, and in vegetable sources such as flax seeds and canola oil.

 


Is Flint River Ranch food available in retail stores? Return to Top
One of the most important aspects of Flint River Ranch quality is our distribution system that moves the product from the manufacturer directly to the consumer: "Direct from the Oven to your Home." This is necessary in order to provide a "fresh" food product with premium nutrition and no chemical preservatives. This also minimizes the vitamin losses that occur when food sits on the shelf. This is one reason Flint River Ranch products are not available in grocery and warehouse stores.

 


What is the shelf life of Flint River Ranch pet food? Return to Top
Flint River Ranch pet food has a shelf life of about six months, whether opened or not; however, each bag has a "Best Used By" date on it, and, if stored properly, the food can be used until that date, which is often longer than six months. Note that this date indicates optimum freshness, and does not mean that the food will be unsafe after this date. To ensure freshness, the food must be stored correctly; see How should I store Flint River Ranch pet food? below.

 


How should I store Flint River Ranch pet food? Return to Top
For best results and optimum freshness, follow these storage guidelines:
  • Store in a cool, dry place (not in the laundry room).
  • Keep the food in the bag that it is shipped in. This ensures that no contamination will occur from a container that is not cleaned regularly or thoroughly. Also, plastics absorb oils that cannot be cleaned out and may go rancid.
  • After the bag is opened, the open end should be rolled up and held closed by a clip, such as a laundry clip, to help keep insects and other pests out.
Refrigeration is not necessary, but may help maintain freshness.

 


Why does my dog have loose stool or diarrhea? Return to Top
Your pet may develop soft stool or diarrhea when introduced to a new diet so we recommend adding in Flint River Ranch gradually over 1-2 weeks.

Another cause of loose stool is overfeeding; Flint River Ranch food is very concentrated and it's difficult to realize how little is needed. Typically, you should feed 25% less than other foods. The feeding charts are a guideline, but the actual requirements can differ greatly depending on the pet. Watch your pet's weight carefully and feed as little as necessary to maintain the correct body weight. It's hard not to yield to those begging eyes, but proper weight is extremely important to a dog's health. You are doing them a huge service by keeping them trim. Remember, dogs are bred-down wolves that don't even need to eat every day.

Stool consistency can also be improved using home remedies such as low-fat yogurt, white rice (not instant), and slivered carrot pieces.

Fresh, uncooked, green vegetables are an excellent source of enzymes that are necessary for digestion. Enzymes are proteins that speed up chemical reactions in the body (such as digestion). Some of our pets love to gnaw on raw bok choy stalks as they would chew bones. The additional fiber and digestive enzymes have shown to be very effective in producing an excellent stool consistency. As well as providing plant fiber and enzymes, green leafy vegetables contain antioxidants that support the immune system and help prevent cancer. They are healthy "treats" that dogs typically love and can have plenty of.

If none of these suggestions help, it's possible that your dog is allergic to an ingredient in the food. Please click here for suggestions.

 


Do you offer a food specifically for puppies? Return to Top
We don't have a food specifically for puppies because the formulas below have the proper balance of nutrients for dogs at all stages of life. Healthy adult dogs also need a nutritionally balanced diet! These foods are formulated to meet and exceed all nutritional levels established by the AAFCO dog food nutrient profiles for both puppies and adult dogs: All of our dog foods (except the Senior PLUS) exceed the minimum protein requirements for dogs in all life stages, as specified in the AAFCO nutrient profiles. The digestibility of protein is as important as the amount of protein shown in the guaranteed analysis of the food. Our unique oven-baking process, human-quality meat ingredients, and chelated minerals together provide very high levels of digestibility for superior protein and nutrient absorption for your growing puppy.

We typically recommend a "kibble" formula for puppies because the pieces are often smaller; however, larger puppies may prefer the "nugget" size (and some small puppies do too!). It's sometimes helpful to moisten the food for very small puppies to make it easier for them to chew.

 


Do you offer a food specifically for large dog breeds? Return to Top
Our dog foods are formulated with high-quality ingredients and proper nutrient balance that's suitable for all sizes and breeds of dogs. However, larger dogs sometimes prefer these nugget-shaped foods because the pieces are larger and more consistently shaped:

 


Why is fiber necessary? Return to Top
Fiber is not considered an essential nutrient in the diets of cats and dogs, but its presence in pet food is often considered beneficial. There are several medical conditions that are greatly improved by the addition of fiber in the diet: obesity, diarrhea, constipation, or diabetes mellitus (in dogs), in addition to improved colon health.

The function of fiber in the diet is to increase both bulk and water in the intestinal contents. Fiber will lengthen intestinal transit time in pets with fast transit times, and speed up the transit times in animals with slow transit times. What this means is that fiber will help treat both diarrhea and constipation. Fiber absorbs extra water in diarrheic stools, and it helps hold onto water, which prevents constipation. Some fiber is broken down in the intestine into fatty acids. These fatty acids will aid in preventing the overgrowth of harmful bacteria. They will also help the colon cells to recover from injury.



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